To report a repair, please complete the form with as much detail as possible. If you are unsure whether your issue should be treated as an emergency, we recommend contacting our office for guidance.
Non-Emergency Repairs
All non-urgent maintenance issues should be reported using the repair request form below. Non-emergency repairs include matters such as minor plumbing issues, appliance faults, broken fixtures, or general wear and tear. When reporting a repair, please provide your full name, the property address, a contact telephone number, and a clear description of the problem. Where possible, we also ask that you upload pictures or short videos, as this helps us assess the issue accurately and appoint the most appropriate contractor without delay.
Emergency Repair
Emergency repairs are issues that present an immediate risk to health, safety, or the property itself. These include situations such as gas leaks, major water leaks or flooding, complete loss of electrical power, unsafe electrical installations, fire damage, or structural concerns.
If you smell gas or suspect a gas leak, you must contact the National Gas Emergency Service immediately on 0800 111 999.
If your property is out of the developer’s warranty, and you have an out-of-hours emergency, please call our emergency number 07531613535. Please note that this number will operate only from 7 am to 10 pm and our contractor will attend only in extreme circumstances. If you reside in a property still under the developers’ warranty, please refer to the apartment manual which will contain an out-of-hours emergency number.
Tenants are expected to take reasonable care of the property and to carry out basic checks before reporting a repair. Common issues such as tripped fuse boards, blown light bulbs, appliance settings, or minor blockages caused by everyday use may not require contractor attendance.
Please note that tenants may be responsible for the cost of repairs where damage has been caused by misuse, negligence, or failure to report an issue in a timely manner. Lost or broken keys, as well as avoidable blockages to sinks or drains, are also typically the tenant’s responsibility.
Once a repair has been reported, we will contact you to arrange access for the contractor. In most cases, we will provide at least 24 hours’ notice before attending, except where emergency access is required.
To avoid delays, please ensure that access is made available at the agreed time. Missed appointments or aborted visits may result in additional charges.
After receiving your repair request, we will assess the issue and confirm whether it falls under the landlord’s responsibility. Where necessary, landlord approval will be obtained before works are instructed. We then appoint a suitably qualified contractor to attend and complete the repair. Please be aware that response times may vary depending on the nature of the issue, availability of contractors, and the need for replacement parts or specialist works.
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