Navigating through COVID-19

Putting your safety first during the Covid-19 outbreak.

All our offices are open and running as usual. We continue to offer surveys, market assessments, inspections and viewings across all our commercial and residential markets.

The safety, health and well-being of our customers and our employees remains our number one priority. We are still running a rotation of staff so not everyone is in at once. All staff are taking regular lateral flow test and negotiators will ask all clients some questions before every viewing takes place.

We seek to give assurance of this by strictly adhering to the UK Government’s safer working guidelines and by carrying out risk assessments. Owing to our commitment to keep both our clients and colleagues safe during this period, we also have many self-serve options available to you. These include virtual appointments, 360 virtual reality viewings and enhanced comprehensive photography.

How we are going to control it?

The measures we are taking to manage the risk from Covid-19 are based on the safer working guidelines published by the UK Government and guidance provided by the Royal Institute of Chartered Surveyors. We shall review these measures as guidelines and risk levels change, or should we find that they are no longer effective.

Wherever they are able to do so, our employees continue to work from home and we are engaging with our clients and customers remotely. We have procedures to make sure that individuals who are advised to stay at home under existing government guidance do not physically come to work. This includes individuals who have symptoms of Covid-19, as well as those who live in a household with someone who has symptoms. These procedures include steps to notify others that those employees may have been in close contact with, where it is appropriate to do so.

We have developed protocols for our employees on conducting business both in our offices and at residential and commercial properties. We have provided training and information to our employees about these protocols, which includes social distancing requirements, good hygiene practices and how to follow them.

Cleaning, handwashing and hygiene procedures have been introduced and resources provided for all of our employees and workplaces.

More information can be found on the official government website: