Thank you so much my dear!! I'm so thrilled!!!Thank you very much for looking after me this whole time, you're a gem! I will miss you! We must get that coffee next time I'm in London! All the very best to you and your family and team always!!!!


By Leslie Belicha

Hello Nazim

I want to express my gratitude for the help you have given my wife and I over the years, and especially latterly during the sale.

We have known each other since the days of Abode Estates, fourteen or fifteen years ago I guess, and during that time you have served us professionally, patiently, without drama, and with exceptionally good humour. It’s true to say that in my mind you have broken the mould of estate agents, certainly of those which I have come across in my fifty years of dealings with them.

My old boss had a label he would attach to someone such as yourself, from whom he received consistently outstanding service: he called it ‘ABCD’ - Above and Beyond the Call of Duty. I have very rarely used it myself (I’m such a miserable bloke, the Victor Meldrew of rural Portugal), but in your case it fits the bill perfectly.

So thank you Nazim; it has been a genuine pleasure to know you and if I find myself in Chiswick at any time in the future I shall say hello and treat you to lunch.

With kindest regards

Terence Freemantle


By Terence Freemantle

Dear Luke,

I would like to thank you for your professionalism, efficiency and kindness during the last 2 months.
You managed to provide to me an excellent customer service by replying promptly to my emails and calls, by listening and following up with my requests and answering my questions with a positive attitude.
Also, you respected the fact that I have a very busy working life and that is why you proposed to me a very efficient communication process model. With this process you always knew when I was available to talk to you and you never contacted me during my important business meetings.
You were always available on the phone even when I was calling you out of your working hours and during your off days, something which was very helpful for me as a lot of times I had back to back meetings from 8 am until 6 pm and it was impossible to contact you during these hours.
Furthermore, after giving you a short notice you immediate organised my move in date to be amended to 13th of March (initially was end of Match); I appreciate that you show willingness to do that even if you had to coordinate and manage various departments /parties in order to accomplish my request ASAP.
One of the reasons I decided to rent this apartment it is the service I have received from you.

Thank you very much for continuing assisting me after moving in to the new apartment and you are coordinating with the property management department in order to resolve efficiently some issues.
Please forward this feedback to Mr Fraser or I am happy to email him directly.

Kind Regards,

Executive Assistant

By Vivi Iliadou

Hi Katie,

thanks for letting us know about the furniture, we will pick it up from here with Marc directly.

I just wanted to use this opportunity to thank you for all the effort you have put in over the last year. We always felt in good hands knowing that you would help us deal with anything that came up with the flat. It was a pleasure working with you!

Thanks from all of us!


By Rebekka

I can’t thank Luke enough for the apartment he got me. Not only was it miles ahead in quality of what every other broker was showing me around the same price point he was so professional and helpful especially being it was my first rental in London/the UK - so not an easy thing to do and he put up with al my silly questions with patience and help. What stood out the most with Luke was that I felt he was working with me as a client and not just the landlord to give me the best thing for my money and, most important - he did not hound and harass me like every other broker I dealt with which frankly was unbearable trying to place me into sub par unsuitable properties and harassing me constantly every day.

I could not recommend enough not only Luke as a broker, but also his portfolio of properties I feel like a struck a goldmine compared to some of the things I looked at. I didn’t feel like a was a commission check to him and don’t see myself working with any other broker in London (not that I see myself leaving the apartment he got me any time soon if I can help it) !

I could not recommend him enough to either his workplace or someone looking for a place to live - especially an expat like myself in my situation new to the London rental market

By Kate Silas

Dear Robert,

Letting and Management Agents only get aggravation. I therefore thought I would send you a thank you. You let my above property and have done for the past 9 years and everything has always gone smoothly – you have always paid me promptly and my rental return is excellent. I just wanted to thank you and your team there.

Warmest regards.

Yours sincerely,

Clive Sharples

By Clive Sharples

The service and attention from Rumina and the Fraser & Co Paddington Team could not have been better. Rumina ensured a very quick and hassle free process from start to finish - they should be your first call if renting in London!

By Ken Martin

New development Geeks with professional attitude. Always ready to help even after sale is agreed.

By Sunil Kumar

Gemma has been very professional and exceptional helpful in the entire renting process. In searching for the suitable tenants and getting the required referencing and necessary document, her tireless effort is highly applauded and much appreciated. My wife and I are satisfied with her services rendered.

By Sunny Leung

Max and his team were great to work with. Joel was v. helpful in finding a place that met our requirements, and getting things lined up between us and the seller. Always available to speak, always able to make time for repeat visits, answer questions, etc. Highly recommended!

By Rowen Pillay